Technical Support Engineer

collabera2
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📍 Richardson📍 Richardson, TX, United States📍 TX📍 usFull time

About this role

Company Description

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace. 

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognition's

http://www.collabera.com/about_us/accolades.jsp


Job Description

Role & Responsibilities: 

The Customer Support Engineer will efficiently and effectively resolve phone and email requests from enterprise customers. Responsibilities in this capacity include: 

● Troubleshooting system, software, and networking problems 

● Reproducing customer issues in a lab environment 

●Contributing documentation to internal and customer facing knowledge base systems 

●Creating escalation requests and submitting product defect reports to Engineering 

● Testing of patch releases and product updates 

Qualifications

● 2 or more years of customer support experience 

● Outstanding written and verbal communication skills 

● Strong people skills, ability to collaborate effectively with customers and other internal teams 

● Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting 

● Intermediate knowledge of TCP/IP networking, network protocol and packet analysis 

● Familiarity with Snort or other intrusion detection system 


Desired Skills 

● Experience with MySql or other SQL database 

● Experience with Active Directory or other LDAP implementations

Additional Information

If you are interested, Feel free to give a call :

Ankur Doshi

973-852-1394

ankur.doshi(at)collabera.com

Frequently Asked Questions

Is the salary disclosed for the Technical Support Engineer position at collabera2?
The salary for this Technical Support Engineer role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Engineer position at collabera2 located?
This Technical Support Engineer role at collabera2 is based in Richardson, Richardson, TX, United States, TX, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Engineer role at collabera2 full-time or part-time?
This is listed as a Full time position. It is posted as a Technical Support Engineer role at collabera2.
How do I apply for the Technical Support Engineer position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Technical Support Engineer job at collabera2 posted?
This Technical Support Engineer position at collabera2 was posted on Mar 9, 2016. Apply as soon as possible — early applications are often reviewed first.
Technical Support Engineer
collabera2
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