Collections Representative
About this role
Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Position Details:
Industry: Financial Services
Work Location: Newark, DE
Job Title: Collections Representative
Duration: 6+ months (Strong possibility of extension)
Available Shift/s:
- 2nd Shift; Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday
- Training: Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT); Monday – Friday; 8:00 AM – 5:00 PM
Job Description:
- The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
- This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.
- Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
- Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
- In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.
- Works an established list of accounts on an automated collections system and/or auto-dialer.
- This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.
- Understands and educates customers on account terms and alternate payment programs and methods.
- Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Job Requirements:
- Excellent communication skills
- Customer Service focus
- Ability to understand and discuss personal and financial difficulties
- Ability to recommend and negotiate payment arrangements
- Demonstrated ability to work in a fast paced environment
- Strong computer skills
- Previous collections experience
- Previous customer service experience
- Strong negotiation skills
Qualifications
Additional Information
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