Helpdesk Analyst L1

collabera2
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📍 Cary📍 Cary, NC, United States📍 NC📍 usContract

About this role

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

  • Over 12,000 professionals in over 40 locations across 3 continents
  • Top 10 U.S. IT Staffing Firm
  • Largest minority-owned U.S. IT Staffing Firm
  • Top supplier to Fortune 500 companies
  • Staffing Industry Analysts’ "Best Staffing Firms to Work For" recognition 4 years in a row

Job Description

• Exceptional communication and customer handling skills

• Experience working with ticketing system. 

• Strong analytical skills and quality conscious

• Should work in 24/7 rotational shift timing

• Should resolve technical problem (over a phone/Chat or remote systems support) 

• Basic Understanding of Windows XP/Win 7. 

• Basic Understanding of Email configuration and support on MS office tools.

• VPN troubleshooting and Incident Management.

• Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)

• Basic Understanding of Network Concepts

• Basic Understanding of AD

• Basic Understanding of troubleshooting Mobile Devices

• Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions 

• Follow the escalation process 

• Follow the shift hand-over process 

• Update work logs 

• Update the knowledge base 

• Coaching fresher’s to be independent 

• Coaching analysts for correct routing of tickets, capturing critical information 

• Technically upgrade across versions of environment when required 

• Adhere to organization policies and procedures


Qualifications

At least 6 months of helpdesk experience (PC troubleshooting)

Additional Information

John Leonardo

973-939-0171

Frequently Asked Questions

Is the salary disclosed for the Helpdesk Analyst L1 position at collabera2?
The salary for this Helpdesk Analyst L1 role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Analyst L1 position at collabera2 located?
This Helpdesk Analyst L1 role at collabera2 is based in Cary, Cary, NC, United States, NC, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Analyst L1 role at collabera2 full-time or part-time?
This is listed as a Contract position. It is posted as a Helpdesk Analyst L1 role at collabera2.
How do I apply for the Helpdesk Analyst L1 position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Helpdesk Analyst L1 job at collabera2 posted?
This Helpdesk Analyst L1 position at collabera2 was posted on Feb 18, 2016. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Analyst L1
collabera2
Apply for this role ↗

You'll be redirected to collabera2's official application page on SmartRecruiters.