Customer Service Representative

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

• Over 12,000 professionals in over 40 locations across 3 continents
• Top 10 U.S. IT Staffing Firm
• Largest minority-owned U.S. IT Staffing Firm
• Top supplier to Fortune 500 companies
• Staffing Industry Analysts’ "Best Staffing Firms to Work For" recognition 4 years in a row

Job Description

Key Responsibilities 

• Has daily interaction with customers and plays a pivotal role in maintaining a positive customer relationship through customer inquiries via phone, email, chat, etc. 

• Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes. 

• Ensure each customer contact is handled in a manner consistent with the Clients brand and values to maintain customer satisfaction and retention. 

• Use analysis along with policies and procedures to resolve customer issues. 

• Assist with department projects as needed. 

• Performs other related duties as identified or assigned. 

Qualifications

Qualifications, Experience, Knowledge and Skills 

• Customer service experience required, preferably in a call center environment. 

• Professional attitude and strong service orientation. 

• Effective analytical and decision-making skills. 

• Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers. 

• High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment. 

• Strong organizational, problem solving, and time management skills required. 

• Working knowledge of computer systems including but not limited to MS office products.

Additional Information

To know more on this position or to schedule an interview, please contact;

Sanjay Nair

612-278-2368