Customer Service Representative

Company Description

Collabera

Job Description

Position Details: Job Title – Customer Service Representative Duration – 4-6 Months (with a possibility of an extension) Location – Eagan, MN Key Responsibilities • Has daily interaction with customers and plays a pivotal role in maintaining a positive customer relationship through customer inquiries via phone, email, chat, etc. • Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes. • Ensure each customer contact is handled in a manner consistent with the Client’s brand and values to maintain customer satisfaction and retention. • Use analysis along with policies and procedures to resolve customer issues. • Assist with department projects as needed. • Performs other related duties as identified or assigned.

Qualifications

Qualifications, Experience, Knowledge and Skills • Customer service experience required, preferably in a call center environment. • Professional attitude and strong service orientation. • Effective analytical and decision-making skills. • Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers. • High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment. • Strong organizational, problem solving, and time management skills required. • Working knowledge of computer systems including but not limited to MS office products.

Additional Information

If you are interested please contact NEHA KALIA (Technical Recruiter) at 973-929-6883