Claims Analyst (Level II)

collabera2
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šŸ“ CockeysvillešŸ“ Cockeysville, MD, United StatesšŸ“ MDšŸ“ usFull time

About this role

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

Job Description

Position Details:

Industry: Financial Services

Work Location: Hunt Valley, MD

Job Title: Claims Analyst (Level II)

Duration: 6+ months (Strong possibility of extension)


Available Shift/s:

ā€¢ 11:00 am ā€“ 8:00 pm; Saturday, Monday, Tuesday, Thursday, Friday


Job Description:

ā€¢ Receives incoming calls and assists customers with questions or issues regarding potential billing dispute and/or fraudulent related activity on their credit card account.Ā 

ā€¢ Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims.Ā 

ā€¢ Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures.Ā 

ā€¢ Responsibilities include but are not limited to: initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant.Ā 

ā€¢ May debit or credit customer's accounts, as appropriate.Ā 

ā€¢ May research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service.Ā 

ā€¢ Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process.


Job Requirements:

ā€¢ Ideal candidate will have credit card knowledge in a customer service contact center.


Qualifications

  • MUST HAVE claims and/or customer service (call center environment) experience.
  • Knowledge with credit card in a customer service contact center.
  • Flexible with the work schedule.

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Claims Analyst (Level II) position at collabera2?
The salary for this Claims Analyst (Level II) role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Claims Analyst (Level II) position at collabera2 located?
This Claims Analyst (Level II) role at collabera2 is based in Cockeysville, Cockeysville, MD, United States, MD, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Claims Analyst (Level II) role at collabera2 full-time or part-time?
This is listed as a Full time position. It is posted as a Claims Analyst (Level II) role at collabera2.
How do I apply for the Claims Analyst (Level II) position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Claims Analyst (Level II) job at collabera2 posted?
This Claims Analyst (Level II) position at collabera2 was posted on Feb 16, 2016. Apply as soon as possible ā€” early applications are often reviewed first.
Claims Analyst (Level II)
collabera2
Apply for this role ā†—

You'll be redirected to collabera2's official application page on SmartRecruiters.