Customer Support Representative

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

• Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.) 

• Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. 

• Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility. 

• Distributes additional product/service/policy information to customer’s dealers and personnel. 

• Develops common solutions to problems with team members to maintain required service levels. Maintains the accuracy and availability of customer related information on-line. 

• Assists in the promotion products/services/programs through special program offerings special mailings and pro-active user contact. 

• Negotiates with customer’s dealers and company personnel to provide the proper policy execution and adequate resolution.

Qualifications

• A qualified individual will assist customers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices. 

• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center. 

• Off shift hours, weekends and holidays are a likely possibility. 

• Training will be on 1st shift and last roughly two weeks. 

• Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. 

• Ag/farming backgrounds a plus. 

• Degree preferred but not required.

Additional Information

To know more on this opportunity or to schedule an interview, please contact:

Cris Cesar

314-815-5411

cris.cesar(at)collabera.com