Network Technician
About this role
Company Description
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• Responsible for the repair activity for Consumer, Small and Multi-line Business, and Wholesale ISP Non-Affiliate customers for High Speed Internet Service.• Analyze customer CPE, facility, and network for High Speed Internet customer issues.
• Responsible for High Speed Internet customer resolution by processing incoming repair tickets, verifying information/equipment, and monitoring trouble report status through computer based, menu-driven systems.
• Analyze and trouble shoot by testing High Speed Internet network facilities, CPE equipment utilizing a variety of menu and non menu-driven systems to isolate and restore service or dispatch for physical issues to be resolved.
• Provides technical assistance to customers, Field Forces, Escalation Teams, Technical Supervisors, General Managers and VP’s.
• Document every action taken in appropriate systems and on appropriate tickets.
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Qualifications
• Extensive knowledge of and practical experience in the use of ATM, Frame Relay, DSL technologies, and their related network topologies.• Working knowledge of advanced DSL troubleshooting techniques including the ability to interpret Bit Rate, Noise Margins, Error Corrections, and working knowledge of layer 1 and 2 of OSI Model.
• Strong PC and IP troubleshooting skills and knowledge of IP protocol with ability to program troubleshoot and/or perform system diagnostics on complex communication systems.
Additional Information
To know more about the position, please contact:
Mohita Tejwani
973-232-1095
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