Customer Service Representative (Level II)

collabera2
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📍 Plano📍 Plano, TX, United States📍 TX📍 usFull time

About this role

Company Description

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

  • Call Topics: 100% inbound calls 
  • First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc. 
  • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. 
  • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 
  • Uses computerized system for tracking, information gathering, and/or troubleshooting.  
  • May research issues or transfer to a research function. 
  • May involve cross selling or up selling of other financial products. 
  • Handles customer calls with somewhat more complexity. 


Job Requirements:


  • Call Center/Customer Service assessment score with 80% MINIMUM is required for all submittals. 
  • Typing test score should be at least 30 wpm. No exceptions.


  • Generally has more than 1 year of experience.
  • Must have good communication and problem-solving skills. 
  • Requires advanced knowledge of the organization, products and/or services.
  • MUST have call center experience 
  • MUST have sales/up-selling experience 
  • Mortgage experience is desired

Qualifications

  • Good job stability.
  • CSR/Call Center experience.
  • Mortgage is a plus.

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative (Level II) position at collabera2?
The salary for this Customer Service Representative (Level II) role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative (Level II) position at collabera2 located?
This Customer Service Representative (Level II) role at collabera2 is based in Plano, Plano, TX, United States, TX, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative (Level II) role at collabera2 full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative (Level II) role at collabera2.
How do I apply for the Customer Service Representative (Level II) position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative (Level II) job at collabera2 posted?
This Customer Service Representative (Level II) position at collabera2 was posted on Dec 9, 2015. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative (Level II)
collabera2
Apply for this role ↗

You'll be redirected to collabera2's official application page on SmartRecruiters.