Service Desk Analyst

collabera2
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📍 Frisco📍 Frisco, TX, United States📍 TX📍 usContract

About this role

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Position Details:

Title: Service Desk Analyst

Location: Frisco, TX

Duration: 6 month (may extend)

Pay-rate: $15/hour on W2


Job Description:

• Independently resolve tickets within SLA

• Adheres to standard operating procedures / work instructions

• Follow the escalation process

• Follow the shift hand-over process

• Categorizes as per CTI as appropriate

• Update the knowledge base

• Coaching fresher’s to be independent

• Coaching analysts for correct routing of tickets, capturing critical information

• Technically upgrade across versions of environment when required

• Complies to regulatory requirements

• Alert Monitoring

• Ticket Monitoring


Qualifications

Additional Information

To know more on this position or to schedule an interview please contact;

Monil Narayan

973-929-3861

Frequently Asked Questions

Is the salary disclosed for the Service Desk Analyst position at collabera2?
The salary for this Service Desk Analyst role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Analyst position at collabera2 located?
This Service Desk Analyst role at collabera2 is based in Frisco, Frisco, TX, United States, TX, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Analyst role at collabera2 full-time or part-time?
This is listed as a Contract position. It is posted as a Service Desk Analyst role at collabera2.
How do I apply for the Service Desk Analyst position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Desk Analyst job at collabera2 posted?
This Service Desk Analyst position at collabera2 was posted on Nov 21, 2015. Apply as soon as possible — early applications are often reviewed first.
Service Desk Analyst
collabera2
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