Customer Service Level II

collabera2
Apply Now ā†—
šŸ“ AZšŸ“ PhoenixšŸ“ Phoenix, AZ, United StatesšŸ“ us

About this role

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.Ā 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.


Job Description

ā€¢ Call Topics: 100% inbound calls

ā€¢ First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc.

ā€¢ Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.

ā€¢ Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

ā€¢ Uses computerized system for tracking, information gathering, and/or troubleshooting.

ā€¢ Requires advanced knowledge of the organization, products and/or services.

ā€¢ Must have good communication and problem-solving skills.

ā€¢ May research issues or transfer to a research function.

ā€¢ May involve cross selling or up selling of other financial products.

ā€¢ Handles customer calls with somewhat more complexity.

ā€¢ Generally has more than 2 year of experience.

Qualifications

Additional Information

To know more on this position or to schedule an interview please contact;

Vishwas Jaggi

973-475-7482

Frequently Asked Questions

Is the salary disclosed for the Customer Service Level II position at collabera2?
The salary for this Customer Service Level II role at collabera2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Level II position at collabera2 located?
This Customer Service Level II role at collabera2 is based in AZ, Phoenix, Phoenix, AZ, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Customer Service Level II position at collabera2?
Click the "Apply Now" button on this page. You will be redirected to collabera2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Level II job at collabera2 posted?
This Customer Service Level II position at collabera2 was posted on Nov 7, 2015. Apply as soon as possible ā€” early applications are often reviewed first.
Customer Service Level II
collabera2
Apply for this role ā†—

You'll be redirected to collabera2's official application page on SmartRecruiters.