Customer Service Representative

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Position Details: 

Industry Manufacturing

Work Location Urbandale IA 50322

Job Title Customer Service Representative

Duration 3 Years (Strong possibility of extension)

Job Description:       

• Duties: Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level. 

• Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility. 

• Distributes additional product/service/policy information to customers, dealers, and client’s personnel.

• Develops common solutions to problems with team members to maintain required service levels.

• Maintains the accuracy and availability of customer related information on-line. 

• Assists in the promotion of client’s products/services/programs through special program offerings, special mailings and pro-active user contact. 

• Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.

Qualifications

Additional Information

Job Requirements:

• Candidates fluent in Italian required. Must be able to read, write and speak fluent English as well.

• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support call center. 

• Training will be on 1st shift and last roughly 3 months. Upon completion of training, off-shift hours will be required to support Italian language customers during normal business hours in Europe.

• Shift examples are 12am - 8:30am, or 1am - 9:30am. 

• Candidates with 4 year degrees preferred. 

• Candidates with customer service backgrounds and strong troubleshooting computer skills are highly desired. 

• Ag/farming backgrounds a plus.