Business Analyst – IT (Chinese)

Company Description

About Collabera:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.

With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

• Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
• Collabera listed in GS 100 - recognized for excellence and maturity
• Collabera named among the Top 500 Diversity Owned Businesses
• Collabera listed in GS 100 & ranked among top 10 service providers
• Collabera was ranked:
• 32 in the Top 100 Large Businesses in the U.S
• 18 in Top 500 Diversity Owned Businesses in the U.S
• 3 in the Top 100 Diversity Owned Businesses in New Jersey
• 3 in the Top 100 Privately-held Businesses in New Jersey
• 66th on FinTech 100
• 35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Shift: Nights, shift will be Tuesday – Saturday 5PM to 1AM

• Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.

• Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.

• Develops customer relationships on every interaction that result in measurable customer value.

• Documents new customer support cases in a presentable format with constructive analysis and resolution notes.

• Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.

• Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.

• Delivers small and medium sized projects and performs business system administration.

• Leads emergency bridge calls to circumvent critical issues within SLA.

• Produces scheduled & ad-hoc reporting on an as-needed basis.

• Applicant must speak Chinese.

• Flexible work schedule is necessary.

• This position may require working nights and/or weekends per business needs.

• Sales Force Experience Preferred

• Chinese Fluency (In addition to English) Preferred

• Technical Support Certifications or Degrees Preferred

Qualifications

• Chinese
• Technical Knowledge

Additional Information

To schedule an interview, please contact;

Vishwas Jaggi

973-475-7482