Data Center Analyst - Mayfield OH

Company Description

IT

Job Description

Role: Data Center Analyst at
Location: Mayfield OH
Duration : 6+months


Job Responsibilities

Respond to incidents and requests
o Properly manage incidents and requests per guidelines, updating frequently and with appropriate detail and resolve in a timely manner
o Analyze issues and work through to resolution
o Manage your queue and Understand priority of different types of issues
· Unpack - Install - connect, configure management of data center equipment
o Ability to lift 70 pounds with assistance
o UPS (Uninterruptible Power Supply) installation, configuration, and support
o Learn how to install different types of equipment independently
· Understanding of enterprise IT equipment
o ability to add, remove, change components in servers and network gear as required
o Configuration of equipment for network monitoring
o Understanding of electrical static protection protocols
· Follow Decom procedure to remove equipment from production
· Maintain documentation
o Document all installations at high levels of detail
o Maintain inventory with high level of detail and precision
· Act Proactively when issues are observed, or deficiencies are realized
· Ability to provide detailed instructions to guide personnel of unknown skill set through any work the team needs but at a remote site
· Learn about all equipment in the environment independently
o Observe and learn the environments in our Data Centers
o Ability to work independently as only tech/analyst on a shift
· Manage projects as assigned
· Must be willing to take off-hours on-call and respond appropriately
Preferred Skills
Computer hardware part replacement, Microsoft Office (Word, Excel, Sharepoint), Microsoft Outlook, SNMP, Note Taking, Multi-tasking, customer service, network cabling (fiber/copper), Ability to guide others. Problem solving and self-management skills with attention to detail. Ability to prioritize tasks and effectively communicate verbally and in writing.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.