Call Center Integration Project Manager
About this role
Company Description
Job Description
Seeking a highly skilled and motivated Project Manager with a proven track record in managing call center technology projects. As a Project Manager, you will be responsible for overseeing the planning, execution, and successful delivery of projects related to call center technology implementation, upgrades, and optimizations.
Key Responsibilities:
- Project Planning: Develop comprehensive project plans, timelines, and budgets, considering the specific requirements of call center technology initiatives. Collaborate with cross-functional teams to ensure alignment with business objectives.
- Project Execution: Lead project teams in executing tasks, coordinating resources, and managing project risks. Proactively identify and resolve issues to keep projects on track and within scope.
- Stakeholder Management: Establish clear communication channels with key stakeholders, including call center managers, IT teams, vendors, and senior leadership. Provide regular project updates and ensure alignment with business priorities.
- Created Call center workflow journeys, routing analyst work experience required.
- Change Management: Collaborate with change management teams to facilitate smooth transitions during technology implementations or process changes within the call center environment.
Qualifications
- Proven experience in managing call center technology projects, preferably with hands-on experience in call center operations.
- Strong understanding of call center technologies such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Customer Relationship Management (CRM) systems, and workforce management tools.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in project management tools and software.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Call Center Integration Project Manager position at lloydstaffing2?
The salary for this Call Center Integration Project Manager role at lloydstaffing2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Integration Project Manager position at lloydstaffing2 located?
This Call Center Integration Project Manager role at lloydstaffing2 is based in Elmont, Elmont, NY, United States, NY, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Integration Project Manager role at lloydstaffing2 full-time or part-time?
This is listed as a Contract position. It is posted as a Call Center Integration Project Manager role at lloydstaffing2.
How do I apply for the Call Center Integration Project Manager position at lloydstaffing2?
Click the "Apply Now" button on this page. You will be redirected to lloydstaffing2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Call Center Integration Project Manager job at lloydstaffing2 posted?
This Call Center Integration Project Manager position at lloydstaffing2 was posted on Aug 7, 2023. Apply as soon as possible — early applications are often reviewed first.
Call Center Integration Project Manager
lloydstaffing2
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