Thai Technical Support (L2 and L3)
datamundi· MS
About this role
Thai Language Expert – Technical Support (L2/L3)
About the Role
Datamundi.ai is hiring Thai Language Experts to support a leading MNC client. This role involves providing Level 2 / Level 3 technical support for business applications while interacting with Thai-speaking users. If you have strong communication skills, problem-solving ability, and a willingness to work in a technical support environment, this is a great opportunity to grow.
Role Details
- Role: Thai Language Expert – Technical Support
- Experience: 3+ years
- Employment Type: Contract (1 year, extendable based on performance)
- Location: Work From Home (candidate should be open to visiting the nearest office as required)
- Work Timings: Thailand business hours (approx. 9:00 AM – 7:00 PM)
- Compensation: USD 3000 – 3500 per month (based on experience & interview performance)
- Interview Process: Language Interview + English Interview
Key Responsibilities
- Provide L2/L3 technical support to Thai-speaking users via phone, email, or chat
- Troubleshoot and resolve issues related to .NET and SQL Server-based applications
- Handle escalations and collaborate with internal L3/engineering teams
- Ensure timely resolution of incidents and service requests
- Deliver clear, step-by-step guidance to users
- Maintain documentation, knowledge base, and ticket updates
- Identify recurring issues and suggest improvements
Technical Environment
- Applications: ~200 internal business applications
- Technologies: .NET, SQL Server
Required Skills
- Fluency in Thai (Native / Near-native – spoken & written)
- Good English communication skills (for internal collaboration)
- Hands-on experience or understanding of:
- .NET applications
- SQL Server (basic queries, troubleshooting)
- Strong analytical and problem-solving skills
- Ability to communicate effectively with both technical and non-technical users
- Self-driven with the ability to work independently and in a team
Nice to Have
- Experience with ticketing tools like Jira, ServiceNow, Zendesk
- Prior experience in technical support / helpdesk roles
- Familiarity with software troubleshooting processes
Frequently Asked Questions
Is the salary disclosed for the Thai Technical Support (L2 and L3) position at datamundi?
The salary for this Thai Technical Support (L2 and L3) role at datamundi is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Thai Technical Support (L2 and L3) job at datamundi remote?
Yes, this Thai Technical Support (L2 and L3) position at datamundi is remote, with team members based in Bangkok, Bangkok, Thailand, Remote. You can work from home or anywhere in the supported regions.
Is the Thai Technical Support (L2 and L3) role at datamundi full-time or part-time?
This is listed as a Contractor FTE position. It is posted as a Thai Technical Support (L2 and L3) role in the MS department at datamundi.
Which team or department does the Thai Technical Support (L2 and L3) at datamundi belong to?
This Thai Technical Support (L2 and L3) position is part of the MS department at datamundi. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Thai Technical Support (L2 and L3) position at datamundi?
Click the "Apply Now" button on this page. You will be redirected to datamundi's official application portal hosted on bamboohr where you can submit your application directly.
When was the Thai Technical Support (L2 and L3) job at datamundi posted?
This Thai Technical Support (L2 and L3) position at datamundi was posted on Mar 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Thai Technical Support (L2 and L3)
datamundi
You'll be redirected to datamundi's official application page on bamboohr.