Customer Project Manager

JETS MRO

Job Title: Customer Project Manager

Classification: Exempt/Full Time

Reports to: VP of Operations

Location: Dallas Executive Airport

Department: Production

Schedule: Monday-Friday 8AM-4:30PM

Job Role:

• Serve as the primary point of contact for assigned customers, building and maintaining strong relationships.
• Manage all customer communications regarding project status, timelines, and deliverables.
• Ensure clear understanding of invoices, pricing, and scope of work with customers.
• Address customer concerns promptly and professionally to maintain satisfaction and trust.

• Prepare and manage accurate quotes for new projects, additional work, and change orders.
• Validate pricing and scope with input from technical and financial teams.
• Ensure quotes are aligned with company pricing structures and customer expectations.
• Provide timely and transparent updates to customers regarding cost impacts of changes.

• Monitor and track progress of projects from induction to completion, ensuring adherence to timelines.
• Communicate proactively with customers regarding any delays, changes, or scheduling adjustments.
• Collaborate with the Maintenance Manager and Crew Leads to coordinate work schedules and resource availability.
• Support on-time delivery metrics by escalating issues and resolving obstacles early.

• Follow established company standards for communication, documentation, and quoting practices.
• Review work orders for accuracy before invoicing to avoid discrepancies.
• Provide feedback to leadership on process improvements and operational efficiencies.
• Participate in strategic initiatives aimed at enhancing customer experience and organizational design.

• Communicate timelines and deliverable expectations with external vendors and internal departments.
• Ensure alignment between maintenance, quality, scheduling, and purchasing teams.
• Coordinate with finance to ensure accurate invoicing and timely collections.
  

Required Education and Experience

• Bachelor’s degree in Business, Aviation Management, or related field preferred; equivalent experience accepted.
• 3+ years in aviation customer service, project coordination, or maintenance support role.
• Prior experience in quoting, estimating, or financial review within a technical service environment strongly preferred.
• Exceptional communication and interpersonal skills with a strong customer focus.
• High attention to detail and accuracy in documentation and invoicing.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office Suite and familiarity with aviation maintenance tracking software (e.g., Corridor, CAMP, or similar).
• Ability to work independently while influencing cross-functional teams.
• Strong problem-solving skills and proactive approach to resolving issues.
• Commitment to maintaining confidentiality and professional integrity.

Physical Requirements:

• Ability to lift, push, and pull up to 50lbs.
• Ability to work in an aircraft hangar which at times may be hot, cold, dusty, or loud.

Compensation:

Pay Range: $90,000 annually

Benefits: Highly subsidized family benefits.

If you love airplanes as much as we do and are excited by the prospect of working in a fun and challenging environment, come join us and be a part of an incredible aviation journey!  

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.