Sport Event Management - Account Coordinator

eventconnect· Operations
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📍 Hybrid📍 London, Ontario, CanadaFull Time

About this role

ABOUT EVENTCONNECT


At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners.  Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between. 

EventConnect's head office is located in downtown London, Ontario  Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

  • Competitive salary and benefits
  • A casual but energetic work environment made for today’s workers
  • Performance-driven culture
  • Growth opportunities
  •  IT equipment provided 
  • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE


At EventConnect our clients are the focus of our team every day. As an Account Coordinator, you will contribute to the day-to-day tasks and workflows alongside the Operations and Account Management teams within a book of business to understand the needs of our partners and athletes and ensure client happiness. 


In your role, you will work with an internal team to provide a high and consistent level of service to assist with maximizing partner revenue, team connectivity and functions pertaining to events.  Please note, this posting is for future opportunities only; no current vacancy.



RESPONSIBILITIES


  • Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met
  • Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service
  • Assist teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
  • Monitor registration connectivity as it pertains to opportunity and risk 
  • Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates 
  • Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
  • Perform administrative tasks such as preparing partner strategy documents, reports and CRM management 
  • Assist with identifying account growth opportunities and strategic plans to maximize partner revenue
  • Contribute to maintaining and building “best practices/ training material” 
  • Assist partners and teams with questions about the overall platform by telephone, email & live chat


QUALIFICATIONS

  • Must be located in Canada
  • University or College degree
  • Prior experience in a Customer Service, Sales or Technical Support role 
  • Knowledge of the youth & amateur sports industry 
  • General knowledge of the hotel industry, brand standards & hotel contracts
  • Friendly, professional and confident nature both on the phone and through email communications
  • Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
  • Ability to work independently as well as a team player
  • Ability to multitask and be agile in a fast-paced environment
  • Accepts and welcomes new challenges
  • Attention to detail is crucial 
  • Strong problem-solving skills and ability to collaborate with others
  • CRM experience is preferred (Zendesk, Hubspot, Etc.)
  • Comfortable working with proprietary software 

EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply, Only those selected for screening and an interview will be contacted. 


 

Frequently Asked Questions

Is the salary disclosed for the Sport Event Management - Account Coordinator position at eventconnect?
The salary for this Sport Event Management - Account Coordinator role at eventconnect is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sport Event Management - Account Coordinator position at eventconnect located?
This Sport Event Management - Account Coordinator role at eventconnect is based in Hybrid, London, Ontario, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sport Event Management - Account Coordinator role at eventconnect full-time or part-time?
This is listed as a Full Time position. It is posted as a Sport Event Management - Account Coordinator role in the Operations department at eventconnect.
Which team or department does the Sport Event Management - Account Coordinator at eventconnect belong to?
This Sport Event Management - Account Coordinator position is part of the Operations department at eventconnect. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Sport Event Management - Account Coordinator position at eventconnect?
Click the "Apply Now" button on this page. You will be redirected to eventconnect's official application portal hosted on bamboohr where you can submit your application directly.
When was the Sport Event Management - Account Coordinator job at eventconnect posted?
This Sport Event Management - Account Coordinator position at eventconnect was posted on Mar 5, 2025. Apply as soon as possible — early applications are often reviewed first.
Sport Event Management - Account Coordinator
eventconnect
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