Internal: Evening Customer Support Specialist

eventconnect· Operations
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📍 Hybrid📍 London, Ontario, CanadaFull Time

About this role

ABOUT EVENTCONNECT

At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners.  Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between. 

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. 


EVENTCONNECT OFFERS

  • Competitive salary and benefits
  • A casual but energetic work environment made for today’s workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided 


ABOUT THE ROLE

At EventConnect, our clients are the focus of our team each and every day. As the Evening Customer Support Specialist, you will serve as a key point of contact for our individual athletes and team’s players. This role is designed to extend support coverage ensuring our clients, athletes, and hotel partners continue to receive prompt, reliable support. This position works to provide seamless service coverage, handle escalations professionally, and create a positive and supportive experience. 


RESPONSIBILITIES

  • Assist clients with questions about the overall platform by telephone, email & live chat
  • Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
  • Continuously working to troubleshoot queries
  • Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
  • Support individual reservations within team blocks 
  • Monitor hotel compliance with rooming lists
  • Completing, tracking and reporting support tickets through CRM system
  • Assist Event Management Specialists team contacting hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for upcoming events two
  • Provide after hours emergency support to Event Organizer for real time situations at events that are actively running
  • Handle urgent check-in issues and hotel escalations that require real-time response


QUALIFICATIONS

  • Reliable and accountable, with the ability to work independently during evening  hours.
  • Confident in managing urgent or time-sensitive matters in a professional and efficient manner.
  • Ability to multitask and be agile in a fast-paced environment.
  • Ability to quickly identify and assess customers' needs to achieve satisfaction.
  • Accountable for being a team member and contributing to goals.
  • Friendly, professional and confident nature both on the phone and through email communications.
  • Strong problem-solving skills and the ability to collaborate with others
  • Ability to gauge your client and adjust your approach.
  • Detail oriented and precise team player who enjoys working with others 
  • CRM experience
  • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
  • Minimum of 1 year experience in tech support or customer service role
  • Travel Industry Council of Ontario (TICO) certification is preferred. 


To apply for this position please submit your answers to the application questions by end of day Friday, June 12th.  

Frequently Asked Questions

Is the salary disclosed for the Internal: Evening Customer Support Specialist position at eventconnect?
The salary for this Internal: Evening Customer Support Specialist role at eventconnect is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Internal: Evening Customer Support Specialist position at eventconnect located?
This Internal: Evening Customer Support Specialist role at eventconnect is based in Hybrid, London, Ontario, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Internal: Evening Customer Support Specialist role at eventconnect full-time or part-time?
This is listed as a Full Time position. It is posted as a Internal: Evening Customer Support Specialist role in the Operations department at eventconnect.
Which team or department does the Internal: Evening Customer Support Specialist at eventconnect belong to?
This Internal: Evening Customer Support Specialist position is part of the Operations department at eventconnect. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Internal: Evening Customer Support Specialist position at eventconnect?
Click the "Apply Now" button on this page. You will be redirected to eventconnect's official application portal hosted on bamboohr where you can submit your application directly.
When was the Internal: Evening Customer Support Specialist job at eventconnect posted?
This Internal: Evening Customer Support Specialist position at eventconnect was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Internal: Evening Customer Support Specialist
eventconnect
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