Helpdesk Analyst

askitconsulting
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📍 Columbia📍 Columbia, SC, United States📍 SC📍 usFull time

About this role

Company Description

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.

Job Description

Role Name: System Analyst / Helpdesk

Duration: 12 Months

Location: Columbia, SC, 29210

DAILY DUTIES / RESPONSIBILITIES:

  • Configures and installs software for IT users' desktops and laptops.
  • Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
  • Maintains desktop software and hardware; supports mobile workforce.
  • Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems.
  • Troubleshoots problems using scripts and checklists as guides.
  • Escalates to Tier 3 support when necessary. Documents problems and resolutions.
  • May perform end-user training.
  • Strong customer service skills are important in this position.
  • Participates in the testing and evaluation of new desktop packages and implements prototypes.

REQUIRED EDUCATION: Bachelor's Degree in a relevant field of work or equivalent work experience.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE): THOROUGH KNOWLEDGE OF ENDPOINT TECHNOLOGIES. KNOWLEDGE OF UTILITY PROGRAMS, SCRIPTING AND THE ABILITY TO IDENTIFY AND RESOLVE PROBLEMS.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): EXPERIENCE WITH DESKTOP IMAGINING USING IBM BIGFIX: OS DEPLOYMENT, ADVANCED KNOWLEDGE OF MICROSOFT ACTIVE DIRECTORY AND EXPERIENCE WITH MCAFEE SECURITY PRODUCTS.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Helpdesk Analyst position at askitconsulting?
The salary for this Helpdesk Analyst role at askitconsulting is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Analyst position at askitconsulting located?
This Helpdesk Analyst role at askitconsulting is based in Columbia, Columbia, SC, United States, SC, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Analyst role at askitconsulting full-time or part-time?
This is listed as a Full time position. It is posted as a Helpdesk Analyst role at askitconsulting.
How do I apply for the Helpdesk Analyst position at askitconsulting?
Click the "Apply Now" button on this page. You will be redirected to askitconsulting's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Helpdesk Analyst job at askitconsulting posted?
This Helpdesk Analyst position at askitconsulting was posted on Jun 27, 2017. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Analyst
askitconsulting
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