Help Desk Technician

askitconsulting
Apply Now ↗
📍 Harrisburg📍 Harrisburg, PA, United States📍 PA📍 usContract

About this role

Company Description

ASKITC is an equal opportunity employer, which is a global staffing, consulting and technology solutions company, offering industry-specific solutions to fortune 500 clients and worldwide corporations. We have openings for Help Desk Technician for one of our client at  Harrisburg PA

Job Description

Support in-house help desk team by taking a variety of IT related calls including IT hardware consisting of PC’s, Printers, Routers, Servers, and UPS; calls involving Mainframe and Network software Telecommunications and Datacomm problems. 

Tasks include: Receive calls for assistance, elicit information, and perform hardware and software diagnostic procedures including use of utility programs in diagnosis and troubleshooting of IT hardware and software.

  • Refer Tier 2 calls to technical staff via Remedy or service providers
  • Resume or restore mainframe, LAN and user IDs and passwords through RACF  or Active Directory
  • Restart or reset local and remote  hardware devices using 

Qualifications


Field experience (i.e. Hands on PC Support experience).

Provide service and preventive maintenance.

Diagnose/coordinate repair of prod and dispatching & tracking Servce Provider

Ability to identify and track issues, risks, and action items

Experience w/Remedy or equivalent problem tracking

Experience using an Automated Call Distribution System (ACD)

Experience working in an Enterprise Level Help Desk environment

Education: 2 year college degree or equivalent technical study

Additional Information


For immediate consideration, please send resume to Ryan at  ryan@askitc.com  OR Feel free to contact us at  631 649 1313X4391 if you need more information.

 

Frequently Asked Questions

Is the salary disclosed for the Help Desk Technician position at askitconsulting?
The salary for this Help Desk Technician role at askitconsulting is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Help Desk Technician position at askitconsulting located?
This Help Desk Technician role at askitconsulting is based in Harrisburg, Harrisburg, PA, United States, PA, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Help Desk Technician role at askitconsulting full-time or part-time?
This is listed as a Contract position. It is posted as a Help Desk Technician role at askitconsulting.
How do I apply for the Help Desk Technician position at askitconsulting?
Click the "Apply Now" button on this page. You will be redirected to askitconsulting's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Help Desk Technician job at askitconsulting posted?
This Help Desk Technician position at askitconsulting was posted on Mar 13, 2014. Apply as soon as possible — early applications are often reviewed first.
Help Desk Technician
askitconsulting
Apply for this role ↗

You'll be redirected to askitconsulting's official application page on SmartRecruiters.