Customer Success Manager

Company Description

barkback is a rapidly growing start-up helping small businesses stay close to their customers. With barkback, businesses and consumers build genuine relationship by focusing on private, timely messages that matter. From private feedback to exclusive promotions, we deepen the relationship between a business and its customers, allowing customers to freely express themselves while providing the business with new insights. Together we foster a new level of connection which improves both the business and the customer experience. 

Job Description

barkback is seeking a customer success manager to join our awesome team. Amazing opportunity to be a part of a high growth, mobile/consumer venture that is changing the way customers interact with businesses. 

As the customer success manager, you will:

• Work closely with prominent local & national retail businesses to provide on-boarding (and on-going) training and support.
• Arrange for in-store promotional materials to promote the barkback program.
• Identify opportunities for businesses to engage their customers on barkback.
• Share best practices to get immediate value from barkback.
• Collaborate with marketing, design, tech and other teams to drive key campaigns as well as roll out future products.
  

Qualifications

This is an extremely impactful role for the driven individual.

You understand our customers and know how to motivate them to get started on barkback.

Minimum 2 years experience in customer facing role.

Proven track record of achieving goals.

Excellent interpersonal skills working with a variety of personalities.

Comfortable balancing the demands of multiple customers.

Highly organized and detailed oriented.

Available to work from our amazing downtown Santa Barbara offices.

Additional Information

Bring your ideas of how you can grow barkback!