Data Analyst / Web Support Analyst SQL Excel
imperativepeople
Service Desk Analyst / Software Application
About this role
Company Description
Job Description
Software Support, Service Desk, IT Support Engineer, Technical Support Analyst, 1st and 2nd Line
Local Software Company urgently seek a Customer Support Engineer to provide Software Support.
The role is to deliver outstanding customer service customers to meet customer SLA by providing 2nd Line technical support across their Software and Hardware Product suite using a process driven diagnostic approach and strong troubleshooting skills to reduce the impact on customers by identifying known errors and workarounds to problems according to their priority.
Mandatory Technical Skills Required to qualify
Essential skills
- Experienced based logical approach to troubleshooting problems from triage to complex investigations in co-ordination with customers, 3rd party resolver groups.
- Experience of working in an IT service or product support role, preferably supporting a range external customers with varying degrees of urgency/importance.
- Familiar with Windows administrative tasks involving registry manipulation, batch file configuration, firewall adjustments, network adapter configuration and use of the command line.
Desirable skills ( training provided )
- Installation/configuration/support of Computer Networking, SAAS in Unified Comms. environments, e.g. software applications, server/Cloud based products with Microsoft Operating Systems, voice technologies, database (MySQL).
Service Desk Analyst, Software Support, Application Support Analyst, 2nd Line
To apply please send your CV in Word Format with a covering letter detailing your current salary and notice period.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Service Desk Analyst / Software Application position at imperativepeople?
The salary for this Service Desk Analyst / Software Application role at imperativepeople is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Analyst / Software Application position at imperativepeople located?
This Service Desk Analyst / Software Application role at imperativepeople is based in Poole, Dorset, Poole, Dorset, , United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Desk Analyst / Software Application position at imperativepeople?
Click the "Apply Now" button on this page. You will be redirected to imperativepeople's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Desk Analyst / Software Application job at imperativepeople posted?
This Service Desk Analyst / Software Application position at imperativepeople was posted on Jan 21, 2020. Apply as soon as possible — early applications are often reviewed first.
Service Desk Analyst / Software Application
imperativepeople
You'll be redirected to imperativepeople's official application page on SmartRecruiters.