Lan Admin/ Desktop Technician

Company Description

Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world’s leading companies and help clients build innovative businesses that keep them one step closer to their customers and one step ahead of the competition.

Job Description

· Handle local area network administrative responsibilities in a Windows 7/10 workstation environment, and a Windows 2003/2008 server environment

· Provides timely and quality PC hardware and software support with a high degree of customer satisfaction.

· Review assigned tickets and provide input on troubleshooting and resolution.

· Respond rapidly to each tickets as it arrives to the Lan Admin group

· Responsible for customer satisfaction.

· Documenting accurate information with attention to details on the ticketing system.

Qualifications

• The ideal candidate will have a minimum of two years PC Technician/LAN Administrator or equivalent experience.

• Must have a strong background with PC systems running Windows 7/10.

• Experience using ticketing software.

• Some MAC support and experience.

• Proven experience with hardware configuration for desktops and laptops.

• Familiarity with network configuration, and administration/support of Microsoft Office Professional suite, Outlook, and Lotus Notes.

• A++ and other certifications helpful but not required.

Additional Information

All your information will be kept confidential according to EEO guidelines.