Senior Technical Writer

Who We Are
HeadSpin, a PartnerOne portfolio company, is a global digital experience intelligence and omnichannel testing platform dedicated to perfecting mobile, web, and OTT experiences. With real devices and real SIMs deployed across 60+ locations in 50+ countries, HeadSpin enables enterprises to test, monitor, and optimize their applications and networks under genuine user, device, and carrier conditions.

Our platform supports the full spectrum of quality assurance needs, including functional testing, non-functional testing such as performance, load, and stress validation, network connectivity testing, platform and environment verification, benchmarking, hardware and battery testing, integrity and compliance checks, and robust security testing. Teams also benefit from specialized capabilities across API testing, UX testing, media/DRM validation, and cross-device integration workflows.

Powered by advanced data analytics and AI/ML-driven insights, HeadSpin provides deep visibility into more than 130 user experience and performance KPIs, enabling rapid issue identification, faster release cycles, and consistently high-quality digital experiences. Trusted by global leaders in telecom, banking, retail, media, and gaming, HeadSpin helps organizations streamline development, eliminate manual QA bottlenecks, and deliver optimized digital experiences at scale.

Description:

As Senior Technical Writer, you will be focusing on creating and maintaining documentation to support our product suite. In this role, you will work closely with subject matter experts across multiple departments, including engineering, product, customer success, and sales. Your goal is to produce clear technical documentation for our products and services that can be understood by our entire client base, from new end users to developers. 

Key Responsibilities:

• Create and maintain documentation, including user guides, FAQs, API documentation, SOPs, and release notes
• Review and edit existing documentation to ensure accuracy, relevancy, and effectiveness
• Ensure content adheres to company guidelines, including branding and style guide standards
• Collaborate with SMEs to produce detailed but comprehensible technical specifications for client use as well as internal documentation
• Translate complex technical concepts into easy to understand language and images
• Work in cooperative cross-department communication alongside Lead Technical Writer to meet deadlines in a fast-paced environment

Qualifications:

• Bachelor’s degree in English, Journalism, Communications, or similar field

• 3 - 4 years of experience in technical writing or procedural writing
• Proven ability to write clear, concise, and accurate technical documentation
• Familiarity with use of CMS and version control programs, preferably Git
• Familiarity with use of Atlassian tools for project management
• Familiarity with word processing tools, including GSuite, Word, and Adobe
• Basic understanding of cURL, Markdown, and Python
• Basic understanding of RESTful API standards, including JSON output
• Ability to work multiple projects and prioritize appropriately in a fast-paced environment
• Strong attention to detail, with particular attention paid to proofreading skills and ability to catch and correct obscure text in technical writing
• Excellent written and verbal communication skills
• Experience with B2B SaaS industry standards and expectations
• Experience with Agile workflows a plus

Disclaimer: HeadSpin does not charge any fees at any stage of the recruitment or selection process. We will never ask candidates to pay money or share financial information in exchange for a job offer. If you receive any communication requesting payment on behalf of HeadSpin, please treat it as fraudulent and report it immediately to hr@headspin.io