db Hotels and Resorts - Front Office Team

dbgroup· Front Office
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📍 Il-Mellieħa /Saint Paul's Bay, MaltaFT

About this role

db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café.

We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties.


We are currently recruiting for the following position:


  • Night Manager
  • Front Office Agent 


Night Manager – Role Overview

As Night Manager, you will be responsible for overseeing hotel operations during the night shift, ensuring guest satisfaction, safety, and smooth overnight operations. Acting as the main point of contact during night hours, this role is key to maintaining the Group’s high service standards while supporting operational continuity.


Key Responsibilities

  • Oversee all hotel operations during the night shift
  • Act as the senior on-duty representative, handling guest queries and resolving issues professionally
  • Ensure the safety and security of guests, staff, and property overnight
  • Supervise night staff and ensure duties are carried out effectively
  • Prepare night reports and handover information for day management
  • Ensure compliance with operational procedures, health & safety, and company standards


Requirements

  • Previous experience in a similar supervisory or managerial role within hospitality is preferred
  • Strong leadership, decision-making, and problem-solving skills
  • Excellent communication and guest service orientation
  • Ability to work night shifts, including weekends and public holidays
  • Organised, reliable, and calm under pressure


Front Office Agent – Role Overview

As a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times.


Key Responsibilities

  • Handle guest check-ins, check-outs, and reservations efficiently
  • Provide accurate information about hotel services and local attractions
  • Respond to guest queries and resolve issues in a professional manner
  • Process payments and maintain accurate records
  • Liaise with other departments to ensure smooth guest experiences
  • Maintain front desk standards in line with company procedures


Requirements

  • Previous experience in a front office or guest service role is preferred
  • Excellent communication and interpersonal skills
  • Strong customer service orientation
  • Ability to work shifts, including weekends and public holidays
  • ability to speak in French, Italian

Frequently Asked Questions

Is the salary disclosed for the db Hotels and Resorts - Front Office Team position at dbgroup?
The salary for this db Hotels and Resorts - Front Office Team role at dbgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the db Hotels and Resorts - Front Office Team position at dbgroup located?
This db Hotels and Resorts - Front Office Team role at dbgroup is based in Il-Mellieħa /Saint Paul's Bay, Malta. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the db Hotels and Resorts - Front Office Team role at dbgroup full-time or part-time?
This is listed as a FT position. It is posted as a db Hotels and Resorts - Front Office Team role in the Front Office department at dbgroup.
Which team or department does the db Hotels and Resorts - Front Office Team at dbgroup belong to?
This db Hotels and Resorts - Front Office Team position is part of the Front Office department at dbgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the db Hotels and Resorts - Front Office Team position at dbgroup?
Click the "Apply Now" button on this page. You will be redirected to dbgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the db Hotels and Resorts - Front Office Team job at dbgroup posted?
This db Hotels and Resorts - Front Office Team position at dbgroup was posted on Jan 15, 2026. Apply as soon as possible — early applications are often reviewed first.
db Hotels and Resorts - Front Office Team
dbgroup
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