Hard Rock Hotel - Reservations Team

dbgroup· Sales
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📍 St Julians, MT, MaltaFT

About this role

At Hard Rock Hotel Malta, every great guest experience starts with a great first connection. Our Reservations Team plays a key role in shaping each guest’s journey, delivering accurate information, confident service, and a seamless booking experience that reflects the energy and service standards of the Hard Rock brand.


We are currently recruiting Reservations Team Members to support daily reservations operations and guest communications.


This vacancy includes opportunities for the following reservations roles:

  • PBX Operator
  • Reservations Agent
  • Global Customer Service (GCS) Coordinator
  • Reservation Supervisor


Role allocation will be based on qualifications, experience, and operational requirements.

What we’re looking for:

  • Previous experience in reservations, customer service, call centre, or hospitality environments (preferred)
  • Strong communication skills with a confident and professional telephone manner
  • Excellent attention to detail and accuracy when handling bookings and guest information
  • A guest-focused, professional approach to service
  • Ability to work with reservations systems and standard office software
  • Flexibility to work shifts, including weekends and public holidays

What you can expect:

  • A competitive salary package
  • Brand-led training aligned with Hard Rock service standards
  • A fast-paced, supportive, and collaborative team environment
  • Career development opportunities within an internationally recognised brand
  • Team member benefits across Hard Rock, db Group, and partner brands


How to apply:

Click the “Apply for this Job” button and submit your CV.

Applications will be reviewed and matched to the most suitable Reservations role.

Frequently Asked Questions

Is the salary disclosed for the Hard Rock Hotel - Reservations Team position at dbgroup?
The salary for this Hard Rock Hotel - Reservations Team role at dbgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Hard Rock Hotel - Reservations Team position at dbgroup located?
This Hard Rock Hotel - Reservations Team role at dbgroup is based in St Julians, MT, Malta. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Hard Rock Hotel - Reservations Team role at dbgroup full-time or part-time?
This is listed as a FT position. It is posted as a Hard Rock Hotel - Reservations Team role in the Sales department at dbgroup.
Which team or department does the Hard Rock Hotel - Reservations Team at dbgroup belong to?
This Hard Rock Hotel - Reservations Team position is part of the Sales department at dbgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Hard Rock Hotel - Reservations Team position at dbgroup?
Click the "Apply Now" button on this page. You will be redirected to dbgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Hard Rock Hotel - Reservations Team job at dbgroup posted?
This Hard Rock Hotel - Reservations Team position at dbgroup was posted on Jan 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Hard Rock Hotel - Reservations Team
dbgroup
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