Veterinary Technician

mindlance2
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📍 Exton📍 Exton, PA, United States📍 PA📍 usContract

About this role

Company Description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Job Description:

The candidate must have a certification in veterinary technology as well as clinic experience.

Call center hours are 9-7 pm. Candidate must be able to do shift work and have flexibility to accommodate the call center hours.

The Veterinary Medical Information and Product Support (VMIPS) Team is a contact center environment, responsible for maintaining the regulatory integrity of our growing portfolio through providing outstanding customer service to our callers. Our major veterinary therapeutic areas include: anti-infective, biologic, parasiticides, inflammation, analgesia, anesthesia/sedation, oncology, dermatology and diagnostic. We focus on maximizing the value of our broad veterinary solutions portfolio by building and sustaining relevant partnerships with veterinarians, pet owners and producers. The Customer Care Diagnostic Veterinary Technician will respond effectively to routine and complex inquiries and complaints in a manner that is consistent with VMIPS and Veterinary Medical Regulatory Affairs (VMRA) standard operating procedures (SOPs) and be responsible for first contact resolution of inquiries and adverse experiences involving company product.

The role of the Customer Care Veterinary Technician is to:

- Provide superior customer centric diagnostics support to veterinary clients and consumers related to company point-of-care (POC) diagnostic instruments and services through the conveyance of technical information

- Troubleshoot caller concerns and resolve questions and issues using internal resources

- Utilize effective communication techniques with callers, customize solutions and ensure the delivery of mutual resolution

- Assure the documenting, tracking, and reporting of alleged adverse events involving company products complies with current pharmacovigilance requirements and standards.

Qualifications

The candidate must have a certification in veterinary technology as well as clinic experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Veterinary Technician position at mindlance2?
The salary for this Veterinary Technician role at mindlance2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Veterinary Technician position at mindlance2 located?
This Veterinary Technician role at mindlance2 is based in Exton, Exton, PA, United States, PA, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Veterinary Technician role at mindlance2 full-time or part-time?
This is listed as a Contract position. It is posted as a Veterinary Technician role at mindlance2.
How do I apply for the Veterinary Technician position at mindlance2?
Click the "Apply Now" button on this page. You will be redirected to mindlance2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Veterinary Technician job at mindlance2 posted?
This Veterinary Technician position at mindlance2 was posted on Feb 22, 2017. Apply as soon as possible — early applications are often reviewed first.
Veterinary Technician
mindlance2
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