Head Office - Executive Operations Manager - Group CEO's Office

Job Title

Executive Operations Manager – Group CEO’s office

Location

Head Office, Malta

Employment Type

Full-time, Indefinite Contract (following probation period)

Reporting Line

Reports directly to the Group Chief Executive Officer

Role Overview

The Executive Operations Manager will act as an operational extension of the Group CEO, ensuring seamless execution of agreed business priorities and related tasks across the hospitality group.

The role is responsible for assisting the Group CEO drive operational excellence, monitoring performance, coordinating cross-functional initiatives, and following up on actionable outcomes across hotels, restaurants, and support functions.

This is role requires organisational skills, stakeholder management, and the ability to operate confidently on a hands-on level.

Key Responsibilities

Executive Support

• Work closely with the Group CEO to execute operational initiatives and group priorities.
• Review executive briefings, board materials, reports, and presentations for internal and external stakeholders
• Track execution of Group CEO directives and meeting action points and ensure consistent follow-through across business units
• Provide insights, analysis, and recommendations on operational and commercial matters as observed across the various operations.
• Organise agendas and attend meetings as required and report back to the Group CEO

Operational Oversight & Performance Management

• Provide support in monitoring operational performance across properties as required.
• Review guest satisfaction scores, operational dashboards and other data and provide summary information of relevant / critical information

Cross-Functional Coordination

• Work closely with Operations, Finance, HR, Sales & Marketing teams
• Coordinate as may be relevant group-wide initiatives, ensuring alignment, timelines, and accountability
• Facilitate effective communication between the CEO’s Office and senior leadership team

Key Relationships

• CEO and Executive Leadership Team
• General Managers and Operations Leaders
• Corporate Support Functions
• External Partners, Consultants, and Advisors (as required)

Skills & Competencies

• Good strategic thinking combined with hands-on operational capability
• Commercial and financial acumen
• Exceptional communication, presentation, and stakeholder management skills
• High level of discretion, integrity, and professionalism
• Strong analytical, problem-solving, and on the ground decision-making abilities
• Ability to thrive in fast-paced, high-pressure environments

Qualifications & Experience

• 5+ years of progressive experience in (hospitality) operations, strategy, or executive roles
• Proven experience working with senior executives or within a CEO’s or COO’s office
• Experience within multi-brand or multi-property (hospitality) groups strongly preferred

Personal Attributes

• Highly organised with attention to detail
• Confident, resilient, and adaptable
• Results-driven with a strong sense of ownership
• Passionate about hospitality excellence

March 2026