Cust Service Representative
About this role
Company Description
• Mindlance is a minority-owned, national staffing firm specializing in Technology, Engineering, Scientific, Clinical, Financial and Professional skills. With a team of over 100 service delivery professionals spread over 10 locations, we serve contract and perm staffing needs of over 40 Fortune 1000 direct clients and leading MSP and VMS providers.
Job Description
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
Qualifications
Additional Information
Thanks & Regards
Nitisha Prasad
732 228 8640
Frequently Asked Questions
Is the salary disclosed for the Cust Service Representative position at mindlance2?
The salary for this Cust Service Representative role at mindlance2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Cust Service Representative position at mindlance2 located?
This Cust Service Representative role at mindlance2 is based in IN, Indianapolis, Indianapolis, IN, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Cust Service Representative role at mindlance2 full-time or part-time?
This is listed as a Contract position. It is posted as a Cust Service Representative role at mindlance2.
How do I apply for the Cust Service Representative position at mindlance2?
Click the "Apply Now" button on this page. You will be redirected to mindlance2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Cust Service Representative job at mindlance2 posted?
This Cust Service Representative position at mindlance2 was posted on Dec 9, 2016. Apply as soon as possible — early applications are often reviewed first.
Cust Service Representative
mindlance2
You'll be redirected to mindlance2's official application page on SmartRecruiters.