Network Administrator Iv
About this role
Company Description
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.
Job Description
Network Administrator Iv
Location: Baltimore MD.
Duration: 12+ Months contract
Responsibilities
- 2 plus years (less than 5 years) of solid hands on experience in Voip helpdesk or Voip engineer experience
- Experience with IP Networking and VOIP Monitoring
- Solid understanding of Core VOIP technology’s
- Solid Cisco UC knowledge understanding
- Good Customer Service, oral and written communication skills
- Time Management and able to follow up on incident closure
- Responsible for taking escalation calls from Tier 1 staff and working on tickets regarding UC issues
- Able to take direction from Senior staff
- Flexible scheduling as various shifts may come up or work priority’s may change
- Ability to take part in on call rotation
Should have strong working knowledge of the following (Required):
- Self-Skills:
- Excellent Customer communication skills both oral and written
- Communicative skills to convey a situation in a professional and logical manner
- The ability to prioritize multiple assignments and meet deadlines
- Strong organizational skills and ability to exercise sound judgement in any given service scenario
- Ability to follow organization guidelines for change management
- Ability to document responses to customer issues within ticketing system
- The desire to learn more within the UC industry and be highly motivated to take on new challenges
Unified Communications
- Familiar with handling CUCM Macd’s
- Familiar with troubleshooting Cisco Voip Gateway’s, FXO, FXS, translation patterns, RP, CSS, PT, HG, Codec issues, Sip debug
- Analog and digital Telephony ( I.E. T1, PRI, SIP)
- Endpoints ( Cisco phones and video end points
- MACD work within different complex VOIP design setups
- Handset and headset troubleshooting experience
- Ability to pull monitoring reports and call logs from a UC centralized reporting system which touches all UC technologies
- Data Services
- Basic Knowledge of Routing and switching
- Basic knowledge of Spanning tree, EIGRP, BGP
Should have ability to learn or currently have the following (preferred):
- Unified Communications
- Oracle SBC\EBC troubleshooting experience
- Avaya experience
- Skype for Business troubleshooting
- Microsoft Unified Messaging
Data Services
- UC principals through firewalls
- DMZ knowledge
Qualifications
Additional Information
Ankit Bhargava Contact at ankitb @ mindlance.com --732-504-6113
Frequently Asked Questions
Is the salary disclosed for the Network Administrator Iv position at mindlance2?
The salary for this Network Administrator Iv role at mindlance2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Network Administrator Iv position at mindlance2 located?
This Network Administrator Iv role at mindlance2 is based in Baltimore, Baltimore, MD, United States, MD, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Network Administrator Iv role at mindlance2 full-time or part-time?
This is listed as a Contract position. It is posted as a Network Administrator Iv role at mindlance2.
How do I apply for the Network Administrator Iv position at mindlance2?
Click the "Apply Now" button on this page. You will be redirected to mindlance2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Network Administrator Iv job at mindlance2 posted?
This Network Administrator Iv position at mindlance2 was posted on Nov 16, 2016. Apply as soon as possible — early applications are often reviewed first.
Network Administrator Iv
mindlance2
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