Help Desk Support
About this role
Company Description
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.
Job Description
- Provide first level support for all end-users.
- Troubleshoot and resolve hardware, software and voice/data communication systems issues.
- Escalate calls when appropriate.
- Write concise, informative tickets.
- Follow up on all tickets in a timely manner and follow through to resolution.
Qualifications
SKILL SET
- Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies is required.
- Excellent customer service, verbal and written communication skills are a must.
- The ability to multi-task, prioritize and work under pressure are required.
- Must be willing to work flexible hours when appropriate.
- Prior customer service, call center or help desk experience is required.
Additional Information
Thanks & Regards
Praveen K. Paila
470-202-1117
Frequently Asked Questions
Is the salary disclosed for the Help Desk Support position at mindlance2?
The salary for this Help Desk Support role at mindlance2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Help Desk Support position at mindlance2 located?
This Help Desk Support role at mindlance2 is based in CA, Rocklin, Rocklin, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Help Desk Support role at mindlance2 full-time or part-time?
This is listed as a Contract position. It is posted as a Help Desk Support role at mindlance2.
How do I apply for the Help Desk Support position at mindlance2?
Click the "Apply Now" button on this page. You will be redirected to mindlance2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Help Desk Support job at mindlance2 posted?
This Help Desk Support position at mindlance2 was posted on Jul 22, 2016. Apply as soon as possible — early applications are often reviewed first.
Help Desk Support
mindlance2
You'll be redirected to mindlance2's official application page on SmartRecruiters.