Cust Care Rep I

mindlance2
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📍 VA📍 Virginia Beach📍 Virginia Beach, VA, United States📍 usFull time

About this role

Company Description

Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at http://www.mindlance.com.

Job Description

 Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. MAJOR JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. EDUCATION/EXPERIENCE: Requires a High School diploma or GED; 3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background.


Qualifications

Recent call center experience with handling inbound or outbound calls

Additional Information

Thanks & Regards,

Lalith Kumar | Team Recruitment | Mindlance Inc | 732-400-6338


Frequently Asked Questions

Is the salary disclosed for the Cust Care Rep I position at mindlance2?
The salary for this Cust Care Rep I role at mindlance2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Cust Care Rep I position at mindlance2 located?
This Cust Care Rep I role at mindlance2 is based in VA, Virginia Beach, Virginia Beach, VA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Cust Care Rep I role at mindlance2 full-time or part-time?
This is listed as a Full time position. It is posted as a Cust Care Rep I role at mindlance2.
How do I apply for the Cust Care Rep I position at mindlance2?
Click the "Apply Now" button on this page. You will be redirected to mindlance2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Cust Care Rep I job at mindlance2 posted?
This Cust Care Rep I position at mindlance2 was posted on Mar 14, 2016. Apply as soon as possible — early applications are often reviewed first.
Cust Care Rep I
mindlance2
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