Customer Care Representative

mindlance2
Apply Now ↗
📍 CA📍 Woodland📍 Woodland, CA, United States📍 usContract

About this role

Company Description

Mindlance is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at http://www.mindlance.com.


Job Description

JOB DESCRIPTION:

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.

Qualifications

EDUCATION/EXPERIENCE: Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

Additional Information

Thanks & Regards,                                                                                        
______________________________________________________________________________________________________
Nitisha | Team-Recruitment | Mindlance, Inc. | Office: (732) 228 8640 

Frequently Asked Questions

Is the salary disclosed for the Customer Care Representative position at mindlance2?
The salary for this Customer Care Representative role at mindlance2 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Representative position at mindlance2 located?
This Customer Care Representative role at mindlance2 is based in CA, Woodland, Woodland, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Representative role at mindlance2 full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Care Representative role at mindlance2.
How do I apply for the Customer Care Representative position at mindlance2?
Click the "Apply Now" button on this page. You will be redirected to mindlance2's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Care Representative job at mindlance2 posted?
This Customer Care Representative position at mindlance2 was posted on Mar 4, 2016. Apply as soon as possible — early applications are often reviewed first.
Customer Care Representative
mindlance2
Apply for this role ↗

You'll be redirected to mindlance2's official application page on SmartRecruiters.