Customer Loyalty Representative

hellochef· Customer Loyalty
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📍 Dubai, UAE, United Arab EmiratesEmployee Full Time

About this role

Customer Loyalty Representative (CLT Rep)

Hello Chef is growing fast — serving more customers every week while staying deeply focused on trust, quality, and long-term relationships.

We’re hiring a Customer Loyalty Representative (CLT Rep) to support customers at key moments in their journey — where empathy, judgment, and care make a real difference.


This is not a call centre role and not a sales role. It’s a customer-facing role focused on human support — especially when something goes wrong, when customers have questions, or when they need a bit of extra help.


Mission

Protect customer trust and help customers get lasting value from Hello Chef through thoughtful, human support.


Accountabilities

1. Protect customer trust through reliable issue resolution
 Resolve customer issues correctly and empathetically, preventing avoidable dissatisfaction from turning into churn and flagging recurring problems or risks early.

2. Reduce avoidable churn through intentional human interaction
 Engage customers who are unsure or on the fence, support early lifecycle success, and use good judgment to help customers get more value from Hello Chef.

3. Surface customer insights through daily customer interactions
 Identify recurring customer confusion, friction, or feedback and share it clearly with the team, acting as the voice of the customer in day-to-day work.


What We’re Looking For: Core Competencies

  • Customer empathy and active listening
  • Clear, human communication (written and spoken in English)
  • Judgment and problem-solving in ambiguous situations
  • Comfort with systems and tools (Intercom, CRM, tagging)
  • Ownership mindset and accountability
  • Calm execution under pressure


What We Offer

  • Market-competitive compensation with biannual performance reviews
  • 22 days annual leave, annual flight allowance, and relocation support if moving to Dubai
  • Premium medical coverage (including mental health, dental, and optical)
  • 50% Hello Chef discount and regular food tastings
  • A high-feedback, high-ownership culture with clear expectations and real growth opportunities
  • Company-provided transportation to and from DIP and National Industries Park

Frequently Asked Questions

Is the salary disclosed for the Customer Loyalty Representative position at hellochef?
The salary for this Customer Loyalty Representative role at hellochef is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Loyalty Representative position at hellochef located?
This Customer Loyalty Representative role at hellochef is based in Dubai, UAE, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Loyalty Representative role at hellochef full-time or part-time?
This is listed as a Employee Full Time position. It is posted as a Customer Loyalty Representative role in the Customer Loyalty department at hellochef.
Which team or department does the Customer Loyalty Representative at hellochef belong to?
This Customer Loyalty Representative position is part of the Customer Loyalty department at hellochef. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Loyalty Representative position at hellochef?
Click the "Apply Now" button on this page. You will be redirected to hellochef's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Loyalty Representative job at hellochef posted?
This Customer Loyalty Representative position at hellochef was posted on Feb 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Loyalty Representative
hellochef
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