Call Center Manager

tectammina
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📍 FL📍 Tampa📍 Tampa, FL, United States📍 usContract

About this role

Company Description

Tech Tammina LLC

Job Description

3+ years call center support 

1+ years NICE call recording applications support

1+ years supporting dialer applications support

1+ years telephony support

Working knowledge of Workforce Management application

1+ years SQL/Oracle database support

Demonstrated experience in a production/support environment with functional experience in change and incident management 

Proven experience administering Windows and UNIX based operating systems 

Basic knowledge of networking technology 

Demonstrated superior written and verbal skills, along with the ability to effectively interact with all levels of the organization including both internal and external customers 

Ability to work collaboratively in a team environment and operate effectively in stressful situations 

Proven ability to take the lead in learning tools and processes and promotes effective use of technology to solve business problems; provides mentorship to peers in the same 

Proven experience developing proactive processes designed to alert/eliminate issues before they escalate in priority or business impact 

Qualifications

Application support for Telephony (ECCS applications) 

Interface directly with the clients and vendors to troubleshoot issues. 

Acknowledge, troubleshoot, resolve, escalate and determine root cause for Service Center tickets within SLA

Change releases (ITSM)- Perform documented plans for system changes, upgrades, installations and outages and follow all change management guidelines

Monitor/Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact

Complete end-user access requests and other work requests according to service level guidelines

Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics

Additional Information

Share the Profiles to mahesh(@)techtammina(dot)com

Contact: 703-349-1004

Job Type: Contract to Hire

Eligibility: EAD Green Card/Green Card/US Citizens

Keep the subject line with Job Title and Location

Frequently Asked Questions

Is the salary disclosed for the Call Center Manager position at tectammina?
The salary for this Call Center Manager role at tectammina is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Call Center Manager position at tectammina located?
This Call Center Manager role at tectammina is based in FL, Tampa, Tampa, FL, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Manager role at tectammina full-time or part-time?
This is listed as a Contract position. It is posted as a Call Center Manager role at tectammina.
How do I apply for the Call Center Manager position at tectammina?
Click the "Apply Now" button on this page. You will be redirected to tectammina's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Call Center Manager job at tectammina posted?
This Call Center Manager position at tectammina was posted on Nov 6, 2015. Apply as soon as possible — early applications are often reviewed first.
Call Center Manager
tectammina
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