Dynamics CRM – Business Analyst

tectammina
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📍 CA📍 Santa Clara📍 Santa Clara, CA, United States📍 usFull time

About this role

Company Description

First IT Solutions

Job Description

Functional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus.

Proficient on CRM Business Processes in Service management , Sales Force Automation and Marketing automation 

Experience with Banking and Financial services customers a plus

Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements

Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames

Experience in maintaining requirement traceability matrix

Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT

Experience of functional analysis, gap-fit analysis and functional support

Analyze client’s business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions 

Bridge between business and IT and guide development team on requirements and functional aspects

Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system

Assist business SMEs on user acceptance testing

Experience in preparing end user training materials 

Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

Client facing, assertive, excellent communication

Qualifications

Bachelor's or Higher degree is required

Additional Information

Job Status: Full Time 

Eligiblity: GC or US Citizens

Share the Profiles to mkonni(at)1stitsolutions.com

Contact: 703-349-1214

Keep the subject line with Job Title and Location

Frequently Asked Questions

Is the salary disclosed for the Dynamics CRM – Business Analyst position at tectammina?
The salary for this Dynamics CRM – Business Analyst role at tectammina is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Dynamics CRM – Business Analyst position at tectammina located?
This Dynamics CRM – Business Analyst role at tectammina is based in CA, Santa Clara, Santa Clara, CA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Dynamics CRM – Business Analyst role at tectammina full-time or part-time?
This is listed as a Full time position. It is posted as a Dynamics CRM – Business Analyst role at tectammina.
How do I apply for the Dynamics CRM – Business Analyst position at tectammina?
Click the "Apply Now" button on this page. You will be redirected to tectammina's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Dynamics CRM – Business Analyst job at tectammina posted?
This Dynamics CRM – Business Analyst position at tectammina was posted on Apr 9, 2015. Apply as soon as possible — early applications are often reviewed first.
Dynamics CRM – Business Analyst
tectammina
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