Customer Account Manager (Bilingual)

tectammina
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📍 Irving📍 Irving, TX, United States📍 TX📍 usFull time

About this role

Company Description

Tech Tammina LLC

Job Description

Works closely with the Sales Executives that sold the account to gain a full understanding of the client’s needs.

Organizes, prepares and conducts quarterly business reviews with key executive sponsors within the account to ensure the client’s needs are being met.

Drives customer testimonials and gains customer loyalty so that clients agree to be a positive reference account. Coordinates with marketing to generate mass mailing pieces.

Participates in pre-sales and the customer needs discovery and documentation process.

Performs high impact customer demonstrations based on the customer specific business drivers.

Manages the customer ordering process by coordinating with customer and production department the establish effective product shipment plan. This includes placing orders in Company-specific CRM software to ensure accuracy. Follows up on shipping and any issues regarding the ordering process.

Manages invoices and tracking numbers. Keeps track of MTD and YTD sales numbers.

Relays customer special needs and feature requests to product development liaison as necessary.

Maintains proactive communications (both calls and emails) with customers on a regular basis, as necessary, offering the highest level of attention and support to ensure customer satisfaction.

Handles RMA’s in coordination with the customer’s needs, testing devices and working closely with Customer Service to identify and solve customer issues.

Coordinates with customer and accounting department to determine the best billing structure for the client. Handles credit card activity/accounting issues/pas due or outstanding balances.

Coordinates with customer to develop training and implementation plans to ensure maximum integration into customer’s business model.

Qualifications

Bachelor's or Higher Degree is required

Additional Information

Job Status: Full Time 

Share the Profiles to mahesh(at)tammina.com

Contact: 703-349-1214

Keep the subject line with Job Title and Location

Frequently Asked Questions

Is the salary disclosed for the Customer Account Manager (Bilingual) position at tectammina?
The salary for this Customer Account Manager (Bilingual) role at tectammina is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Account Manager (Bilingual) position at tectammina located?
This Customer Account Manager (Bilingual) role at tectammina is based in Irving, Irving, TX, United States, TX, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Account Manager (Bilingual) role at tectammina full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Account Manager (Bilingual) role at tectammina.
How do I apply for the Customer Account Manager (Bilingual) position at tectammina?
Click the "Apply Now" button on this page. You will be redirected to tectammina's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Account Manager (Bilingual) job at tectammina posted?
This Customer Account Manager (Bilingual) position at tectammina was posted on Mar 30, 2015. Apply as soon as possible — early applications are often reviewed first.
Customer Account Manager (Bilingual)
tectammina
Apply for this role ↗

You'll be redirected to tectammina's official application page on SmartRecruiters.