Customer Support Specialist - IT

artechinformationsystemllc
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📍 Grand Rapids📍 Grand Rapids, MI, United States📍 MI📍 usContract

About this role

Company Description

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.
At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

Job Description

Job Description:


  • This position will focus on Client required remediation tasks (PC renames, PC refreshes).
  • The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that departmental processes and quality standards are maintained.
  • Follow-through and internal customer satisfaction are key success factor.

 



Qualifications

 

Qualifications:

  • The Service Desk Technician has one year in a service desk environment. A+ certification is beneficial. Strong familiarity with MS Office 2010 - 2016 and Windows 7 - 10 required.
  • May be required to travel to other facilities to provide staff augmentation or support.
  • May be requiredto perform other duties as requested, directed or assigned.
Skills:
  • Knowledge of computer systems administration and/or programming theory, principles and practices
  • Knowledge of computer networks, network administration and network installation
  • MS Office
  • Customer support focus
  • Ability to be decisive, goals-oriented, and capable of independent decision-making
  • Excellent written, verbal and consultative communication skills with the ability to successfully
  • Interpret and communicate business needs between internal and external groups in a clear, focused and concise manner

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Specialist - IT position at artechinformationsystemllc?
The salary for this Customer Support Specialist - IT role at artechinformationsystemllc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Specialist - IT position at artechinformationsystemllc located?
This Customer Support Specialist - IT role at artechinformationsystemllc is based in Grand Rapids, Grand Rapids, MI, United States, MI, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Specialist - IT role at artechinformationsystemllc full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Support Specialist - IT role at artechinformationsystemllc.
How do I apply for the Customer Support Specialist - IT position at artechinformationsystemllc?
Click the "Apply Now" button on this page. You will be redirected to artechinformationsystemllc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Specialist - IT job at artechinformationsystemllc posted?
This Customer Support Specialist - IT position at artechinformationsystemllc was posted on Sep 6, 2017. Apply as soon as possible — early applications are often reviewed first.
Customer Support Specialist - IT
artechinformationsystemllc
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