Onboarding Agent
everythingmanagedgroup· Onboarding
About this role
Onboarding Agent
Full Time – Office based
Newcastle Upon Tyne
As an Onboarding Agent, you will be responsible for ensuring new customers are set up quickly and efficiently. Acting as the central point of contact, the role coordinates between customers, suppliers, and internal teams to arrange bin deliveries, confirm service details, and track progress through to successful service start. The focus is on delivering a smooth onboarding experience, resolving any issues proactively, and ensuring all bins and services are in place on time and to the customer’s expectations.
Responsibilities:
- Act as the primary point of contact for all new customers during onboarding, keeping them informed throughout their journey
- Coordinating bin deliveries & service start dates and communicate these with the customer
- Work cross-functionally with operations, sales, and suppliers
- Identify and resolve onboarding or delivery issues quickly
- Provide clear timelines and manage expectations
- Handle onboarding queries, issues, or changes efficiently via phone/email
- Ensure a positive first experience for every customer
- Liaise with supplier depot regarding deliveries/services
- Daily administrative tasks & CRM use
Person Specification:
- Excellent listening skills
- Empathetic approach, tailoring each call to the individual customer's needs
- Excellent communication skills both verbal and in writing
- Strong customer service background
- Experience managing multiple tasks and deadlines
- Ability to problem solve effectively
- High attention to detail and accuracy
- The right individual will have an enquiring mind with good listening skills, letting your passion and personality shine through while always putting our customers first and provide an amazing service as a part of our team
Frequently Asked Questions
Is the salary disclosed for the Onboarding Agent position at everythingmanagedgroup?
The salary for this Onboarding Agent role at everythingmanagedgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Onboarding Agent position at everythingmanagedgroup located?
This Onboarding Agent role at everythingmanagedgroup is based in Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Onboarding Agent role at everythingmanagedgroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Onboarding Agent role in the Onboarding department at everythingmanagedgroup.
Which team or department does the Onboarding Agent at everythingmanagedgroup belong to?
This Onboarding Agent position is part of the Onboarding department at everythingmanagedgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Onboarding Agent position at everythingmanagedgroup?
Click the "Apply Now" button on this page. You will be redirected to everythingmanagedgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Onboarding Agent job at everythingmanagedgroup posted?
This Onboarding Agent position at everythingmanagedgroup was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Onboarding Agent
everythingmanagedgroup
You'll be redirected to everythingmanagedgroup's official application page on bamboohr.