Genesys Solutions Consultant

artechinformationsystemllc
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📍 CO📍 Greenwood Village📍 Greenwood Village, CO, United States📍 usContract

About this role

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Role: Genesys Solutions Consultant

location: Greenwood Village, CO (Remote)

Duration: 12+ months (High chances of extension)

· Bachelor’s degree Required

· 100% Remote Job

The Contact Center Strategy - Telephony Infrastructure (CCS-TI) group within the Infrastructure Management Group (IMG), Network Services (NS) Organization is looking for an exceptional Support engineer for supporting activities related to the Enterprise Telephony Infrastructure platform (i.e. virtualization of multiple call centers, multi-channel access, intelligent routing, computer telephony integration, telephonic and web self-service, and common/intelligent desktops, Virtual Hold, etc.).

6 - 10 years’ experience is required

· Implementation and maintenance of networks, network analysis, engineering and software functions for Contact Centers.

· Incident response and resolution

· Problem management updates4.

· Cisco Voice and routing

· Genesys GVP and IVR platforms

· NICE call recording

· Call center adjuncts including Symon, Aspect, and Virtual Hold5.

· Troubleshooting and solving contact center technology issues

· Leadership skills to lead teams in troubleshooting to a good result.

· Communication skills at multiple levels

· Empathy

· Courage

· Creativity

Qualifications

Additional Information

For more information, Please contact

Shubham Rastogi

(973) 967-3439

Shubham.rastogi(at)artechinfo.com

Frequently Asked Questions

Is the salary disclosed for the Genesys Solutions Consultant position at artechinformationsystemllc?
The salary for this Genesys Solutions Consultant role at artechinformationsystemllc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Genesys Solutions Consultant position at artechinformationsystemllc located?
This Genesys Solutions Consultant role at artechinformationsystemllc is based in CO, Greenwood Village, Greenwood Village, CO, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Genesys Solutions Consultant role at artechinformationsystemllc full-time or part-time?
This is listed as a Contract position. It is posted as a Genesys Solutions Consultant role at artechinformationsystemllc.
How do I apply for the Genesys Solutions Consultant position at artechinformationsystemllc?
Click the "Apply Now" button on this page. You will be redirected to artechinformationsystemllc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Genesys Solutions Consultant job at artechinformationsystemllc posted?
This Genesys Solutions Consultant position at artechinformationsystemllc was posted on Mar 29, 2017. Apply as soon as possible — early applications are often reviewed first.
Genesys Solutions Consultant
artechinformationsystemllc
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