Customer Support Representative

artechinformationsystemllc
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📍 Hauppauge📍 Hauppauge, NY, United States📍 NY📍 usContract

About this role

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description



JOB DESCRIPTION:

Provides front-line customer service support via phone to all Client’s internal and external customers.

Responsibilities
1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Maintains appropriate response times and abandon rates as defined in the department’s goals.
4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
6. Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
8. Maintains a working knowledge of the computer programs currently in use in the department.
9. Performs other duties as assigned.


Qualifications

Qualifications
1. HS diploma or equivalent level required. 
2. Prefer some prior customer service experience. 
3. Excellent communications skills. 
4. Computer literate; exposure to Windows environment.

Additional Information

For more information, Please contact

Ashish

973-967-3440

shobha.mishraATartechinfo.com

Frequently Asked Questions

Is the salary disclosed for the Customer Support Representative position at artechinformationsystemllc?
The salary for this Customer Support Representative role at artechinformationsystemllc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Representative position at artechinformationsystemllc located?
This Customer Support Representative role at artechinformationsystemllc is based in Hauppauge, Hauppauge, NY, United States, NY, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Representative role at artechinformationsystemllc full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Support Representative role at artechinformationsystemllc.
How do I apply for the Customer Support Representative position at artechinformationsystemllc?
Click the "Apply Now" button on this page. You will be redirected to artechinformationsystemllc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Support Representative job at artechinformationsystemllc posted?
This Customer Support Representative position at artechinformationsystemllc was posted on Nov 9, 2016. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
artechinformationsystemllc
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