Computer Operator

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Computer Operator

Location Kennett Square, PA

Duration: Direct Full time
Placement

This position is overnight for 3 12 1/2 hour shifts.
The hours will be 7:45 PM- 8:15 AM and the days will be on a rotation.
For 3 months the working days will be Sunday, Monday, and Tuesday then the
following 3 months the working days will be Thursday, Friday, and Saturday.

Core Accountabilities:

• Proactively monitors computer operations
  environment.

• Provides L1 support for batch, online, data
  communication and host system estate.

• Provides assistance to support personnel,
  infrastructure teams, 3rd party maintenance engineers.

• Coordinate US and UK batch schedule to ensure
  SLA’s are met.

• Communication and escalation of operational
  issues that impact the business.

• Participates in the daily turnover meeting and
  ensures Assyst tickets are opened with all pertinent information and assigned
  to the appropriate resource(s) for review.

• Provide off hours help desk service for
  high priority calls following documented

Essential Knowledge:

• Computer scheduling packages and monitoring
  tools such as 24x7 and Tivoli

• Good general knowledge of the batch schedule
  elements and how they are constructed

• Ability to establish priorities, work
  independently, and proceed with objectives.

• Keeps abreast of all batch and host system
  changes

• Good understanding of ITIL services foundation

Experience/Skills:

• At least 2-3 years experience of computer
  operations

• Good communicator

• Successfully execute operational processes and
  policies

• General understanding of server OS and network
  concepts required for troubleshooting.

• Understands how to navigate and monitor node
  management tools and consoles

• Strong communication skills

• Ability to handle and resolve multiple problems
  and document the same.

Qualifications

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Additional Information

Shubham

973-295-4595

Shubham(DOT)s(AT)artech(DOT)com