1st Line Support Engineer
About this role
Company Description
Job Description
1st Line Support Engineer
Focus IT have the pleasure of working with this award winning IT Support Company who are currently seeking a 1st Line Support Analyst to complement their existing support team.
The ideal candidate will be a 1st line support analyst working on our Central service desk. Your role will be to provide 1st line technical support to some of our key clients. To maintain a high degree of customer service ensuring responses are accurate. As an initial point of contact for clients, you will be required to understand their problem, attempt first line resolution and keep the client updated throughout, escalating as required to the second line team.
Overall responsibility for the progression and effective resolution of all support cases received in accordance with our SLA’s and KPI’s.
Taking ownership of issues and ensuring the customers’ expectations are both set, met and exceeded.
To qualify for this role you must have experience in the following:
Windows Desktop (7,8.1,10),
• Install, configure and troubleshoot issues.
• Experience with using and troubleshooting Microsoft Office suites.
• Good understanding of PC hardware set-up and configuration.
Office 365
• 365 Configuration, Changes (adds/removes/password resets).
Networking
• Understanding of basic networking and troubleshooting.
• Basic understanding of IP addresses, DNS and what makes up an IT network.
• Diagnosing internet connection issues.
• Diagnosing Wi-Fi issues.
Printers
• Understanding of basic printer errors, printer configurations, including reinstalling drivers and changing printer options within Windows.
You will be an experienced Helpdesk 1st Line Support Engineer with 2 or more year’s commercial experience. Excellent knowledge of Microsoft Windows Desktop Operating Systems and Office 365 experience.
This is an excellent opportunity to join this dynamic market leader. Please send CV's to Amit Gohil for more information.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the 1st Line Support Engineer position at focusitrecruitment?
The salary for this 1st Line Support Engineer role at focusitrecruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the 1st Line Support Engineer position at focusitrecruitment located?
This 1st Line Support Engineer role at focusitrecruitment is based in Bedford, Bedford, , United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the 1st Line Support Engineer position at focusitrecruitment?
Click the "Apply Now" button on this page. You will be redirected to focusitrecruitment's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the 1st Line Support Engineer job at focusitrecruitment posted?
This 1st Line Support Engineer position at focusitrecruitment was posted on Oct 17, 2019. Apply as soon as possible — early applications are often reviewed first.
1st Line Support Engineer
focusitrecruitment
You'll be redirected to focusitrecruitment's official application page on SmartRecruiters.