2nd/ 3rd Line Support Engineer
About this role
Company Description
Job Description
2nd/ 3rd Line Support Engineer - London
Focus IT have the pleasure of working with this WELL established IT Support Services Company. They are currently seeking a 2nd/ 3rd Line support Engineer to compliment their existing team.
They are seeking someone with have all-round experience supporting end users in small and medium businesses, ideally at another Managed Services Provider. The successful candidate will be confident and outgoing with an excellent telephone manner. You will have great communication skills both written and verbal, be self-motivated and have the ability to work without supervision.
The role requires the ability to manage, juggle and complete technical operational requests in a timely manner.
A strong level of technical support is required as this is a hands-on role with the requirement to provide both VIP telephone and potentially client-side support.
The ideal 2nd / 3rd Line Engineer applicant will have atleast 2 years support experience with the following skill sets:
* Microsoft Operating Systems, Desktop and Server (including Small Business Server)
* Active Directory, Exchange, SQL, Hyper-V, Office 365
* Excellent Microsoft Office application knowledge
* Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.)
Responsibilities and Attributes
Communication with clients and team to ensure that customer satisfaction levels are upheld.
Responding to and managing customer requests for service into the Service Desk.
You will have good all round technical support and problem solving skills (Windows 10, 7, MSFT Office, Desktop Applications, Remote Connectivity, Desktops, Laptops, Printers) (Exchange and Active Directory)
Must always be proactively identifying opportunities where the Service Desk can “delight” the customer
Experience in installing, supporting and administering the following technologies:
Windows Server, Windows Desktop OS Virtualised systems, cloud systems, Backup and disaster recovery systems, Remote Monitoring and Maintenance (RMM) systems, Service Desk Systems, Mac OS X
This is a 2nd / 3rd Line Support Engineer. My client is looking for both 2nd and 3rd line candidates.
This role is based in North London.
Please send CV's to Amit Gohil or call him for more information.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the 2nd/ 3rd Line Support Engineer position at focusitrecruitment?
The salary for this 2nd/ 3rd Line Support Engineer role at focusitrecruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the 2nd/ 3rd Line Support Engineer position at focusitrecruitment located?
This 2nd/ 3rd Line Support Engineer role at focusitrecruitment is based in North London, North London, , United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the 2nd/ 3rd Line Support Engineer position at focusitrecruitment?
Click the "Apply Now" button on this page. You will be redirected to focusitrecruitment's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the 2nd/ 3rd Line Support Engineer job at focusitrecruitment posted?
This 2nd/ 3rd Line Support Engineer position at focusitrecruitment was posted on Sep 30, 2019. Apply as soon as possible — early applications are often reviewed first.
2nd/ 3rd Line Support Engineer
focusitrecruitment
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