Service Desk Engineer

focusitrecruitment
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📍 North West London📍 North West London, , United Kingdom📍 gb

About this role

Company Description

Job Description

Focus IT has the pleasure with working alongside this well established IT Managed Services Provider.

Our client is hiring a Service Desk Engineer to work across 1st, 2nd and 3rd line Support. This a small and dynamic team where you will continue to develop your technical skills.

You will handle incoming technical support incidents, requests and changes.

Management of personal call queue, ensuring calls are closed in a timely fashion.

Provide updates and ensure ongoing customer communication is maintained.

Resolution of calls ranging from simple password resets to complex server queries.

You will be an experienced Support Engineer with 5 or more years’ commercial experience with excellent knowledge of Windows, Networking and some Mac exposure.

Typical skills required are Server 2003/ 2008/ 2012, MAC OSX , Exchange 2007/ 2010, Active Directory, Networking Protocols and Microsoft Operating Systems. You are required to have strong commercial knowledge of Windows Server Maintenance, upgrades and Installations.

You will ideally have any certs or working towards CompTIA, MCP, MCA, MTA, MCSA, MCSE, CCENT, CCT, CCNA or CCNP

Any experience working in a Managed Service environment would be great!

Role can be known as a Service Desk Engineer, Service Desk Analyst, MSP Service Desk,

2nd Line Support Engineer, Managed Service Provider Service Desk Analyst, Managed IT Service Engineer or Managed IT Services

Location: North West London.

Salary: £27k - £35k

Qualifications

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Service Desk Engineer position at focusitrecruitment?
The salary for this Service Desk Engineer role at focusitrecruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Engineer position at focusitrecruitment located?
This Service Desk Engineer role at focusitrecruitment is based in North West London, North West London, , United Kingdom, gb. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Service Desk Engineer position at focusitrecruitment?
Click the "Apply Now" button on this page. You will be redirected to focusitrecruitment's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Desk Engineer job at focusitrecruitment posted?
This Service Desk Engineer position at focusitrecruitment was posted on Sep 30, 2019. Apply as soon as possible — early applications are often reviewed first.
Service Desk Engineer
focusitrecruitment
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