Customer Service Representative

httpwwwubertalcom
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📍 MA📍 Newton📍 Newton, MA, United States📍 usContract

About this role

Company Description

Job Description

Description

Client Support Advisors (CSA’s) are the primary research and technical troubleshooting contact for Silicon Valley Bank (SVB’s) commercial bank clients. This CSA would be accountable for navigating and identifying service related and/or operational client emails, assigning emails to other team members as well as following up and researching/responding to select client or internal business partner inquiries. Through our day to day interactions with hundreds of clients, CSA’s can provide client feedback on product/feature functionality and client experience to product/channel team colleagues. As a CSA on our team, you represent the voice of our client. 


CSA’s collaborate across and outside the organization, with Client Support Center (CSC) colleagues, in-market Relationship Advisor (RA) community, Global Treasury (GT), Operations, IT and vendor partners. Our team manages our National client portfolio of promising firms and serves as the single point of contact for all client interactions. 
As a Client Support Advisor, you bring excellent oral and written communication skills, and may develop training content that showcases your presentation skills with clients and internal business partners. CSA’s communicate effectively with various cross-functional business team partners and vendor contacts. You will serve at the forefront of our client’s experience as a technical resource for new commercial banking products/channel and the incubator for new rep facing tools. 


Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at httpwwwubertalcom?
The salary for this Customer Service Representative role at httpwwwubertalcom is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at httpwwwubertalcom located?
This Customer Service Representative role at httpwwwubertalcom is based in MA, Newton, Newton, MA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at httpwwwubertalcom full-time or part-time?
This is listed as a Contract position. It is posted as a Customer Service Representative role at httpwwwubertalcom.
How do I apply for the Customer Service Representative position at httpwwwubertalcom?
Click the "Apply Now" button on this page. You will be redirected to httpwwwubertalcom's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Representative job at httpwwwubertalcom posted?
This Customer Service Representative position at httpwwwubertalcom was posted on Sep 28, 2017. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
httpwwwubertalcom
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