VUI Designer

Company Description

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client’s requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.

We strongly believe:
" If something cannot be measured, it cannot be managed. "
TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core.
We are an Equal Employment Opportunity Employer M/F/V/D

Recognitions:

2015 -America’s Fastest Growing Company by Inc.com
2015- SPARK FastTrack Award from Ann Arbor SPARK
2015 -Honoree of Diversity Focused Company by Corp! Magazine
2014- America’s Fastest Growing Company by Inc.com
2014- Michigan 50 Companies to Watch
2014 – DiSciTech Award in Technology by Corp! Magazine
2014- DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
2014- SPARK FastTrack Award from Ann Arbor SPARK

Specialties:
Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation &Administration

Job Description

Role: Voice User Interface Designer

Location: Colorado Springs, CO

Duration: 1 year

Job Description: 

As a Voice User Interface Designer you will be responsible for Speech Voice User Interface (VUI) design & documentation. May be asked to assist with speech application tuning and prompt scripting. Plus for technical writer, GVP, and/or multi-lingual (English & Spanish) experience. 

Skills/Experience Required: 

• Speech VUI design and documentation. Interactive Voice Response (IVR) application requirements discovery/documentation with experience in Speech Recognition design. 

• Must have excellent skills in Visio, Excel, and Word. 

• Significant organization skills and ability to store and recall large volumes of information. 

Other Skills/Job Responsibilities: 

Expert knowledge of usability principles for speech recognition-based IVR. Candidate will be joining existing team, and be responsible to follow an existing, agreed-upon process for requirements discovery and documentation, followed by speech VUI design, using an already-defined format. 

Excellent verbal communication skills and the ability to interact professionally with a diverse group. Quickly learn and demonstrate knowledge of the client business/industry and knowledge of Professional Services offering. Previous consulting experience or experience in a fast-paced, high-pressure environment. Extensive documentation updates will be required therefore the candidate must be able to remember and recall semantic and factual information. Strong communication skills to accurately represent and convey information both in verbal and written form. Ability to manage competing and conflicting priorities. 

Other Requirements/Notes: 

Prompt scripting for speech recognition applications and technical writing desirable. Availability to work overtime. Ability to travel as necessary (?25%).

Must be detail-oriented and have the ability to maintain composure in challenging situations. Experience working in dynamic and fast-paced environments. Able to work autonomously and as part of a work team. Able to work nights and weekends when necessary. Able to manage multiple tasks simultaneously. Knowledge of GVP, transcription, and/or multi-lingual (English & Spanish) experience a plus.

Qualifications

Additional Information