Warehouse Storeperson (Tiles - Brookvale)

Warehouse Storeperson (Tiles - Brookvale)

About us: Hardware & General is a family-owned building and plumbing supplier based in Sydney. Founded in 1960 by Walter MacGregor, we've grown from a single corner store into a network of retail outlets across Sydney, while remaining proudly family-run and now in our third generation.

Our core customers: Builders and trade professionals, and we pride ourselves on delivering the products, expertise, and service they rely on to get the job done.

Our locations: Brookvale (our flagship site with multiple specialist sales centres), Peakhurst, Mona Vale, Terrey Hills, Hornsby, and Dural.

What You'll Be Doing:

This role is split between warehouse operations (70%) and customer service/sales (30%). You will ensure the smooth running of the warehouse and yard by safely handling stock, managing deliveries, and keeping inventory organised. You will also support customers in-store by providing great service, product advice, and assisting with sales.

Key Responsibilities Include:

Warehouse & Yard (approx. 70%)

• Safely operate a forklift and handle materials including loading, unloading, sorting, counting, and organising stock
• Receive incoming goods and allocate them correctly to the warehouse or store
• Prepare and load orders for delivery and monitor stock levels
• Report damaged or missing stock and support order fulfilment across departments
• Work across warehouse, store, and yard areas as needed
• Follow all Work Health & Safety (WHS) policies and procedures

Customer Service & Sales (approx. 30%)

• Engage with customers, identify needs, and recommend suitable products
• Process quotes, sales orders, returns, and scheduling accurately
• Build strong customer relationships to encourage repeat business
• Work with internal and external teams to support customer requirements
• Resolve customer issues and escalate where required

What We're Looking For:

• Ability to prioritise tasks and work independently
• Physically fit and able to lift up to 25kg when required
• Previous experience with building materials is an advantage (not essential)
• Strong communication skills and a team-focused attitude
• Reliable with a strong commitment to safe work practices
• Ability to understand customer needs and provide suitable solutions
• Confident in recommending additional products to support sales outcomes
• Accurate with transactions, stock handling, and following safety procedures
• Current Forklift Licence (LF)
• Previous warehouse or yard experience
• Experience in the tiles, building, or home & garden industry (preferred)

What You'll Get in Return:

• Attractive staff discounts across all our premium brands
• Supportive, experienced, and secure team environment with long-standing employees, where collaboration and stability are valued

Join a business with a proud family history and make an impact from day one.

Apply now to grow your career with Hardware & General!