Service Desk Manager FULL-TIME
About this role
Company Description
TekWissen is a global management consulting, technological service and outsourcing company delivering technology-driven business solutions to meet the strategically driven objectives for our numerous clients.
Job Description
Role : Service Desk ManagerLocation : Sandy Springs, GA
Type : Full-time employee
Salary Range : Can be discussed
Requirements:
• Bachelor's degree in Computer Science/MIS related area from four-year College or university, or equivalent combination of education and experience
• 10 years of IT experience with 5 years managing a Help Desk and/or Service Desk Technicians providing support to a large Global firm.
• Excellent written and communication skills.
• Proven track record of successful staff development, leadership and team management.
• Experience defining, implementing and reporting on SLA’s
• Proven experience implementing key support metrics that provide adequate information to Sr. Management.
• Experience utilizing an incident and request management software and associated processes
• Prior experience building/expanding a Service Desk Globally highly desired
• Prior experience developing and implementing support plans for custom software and third party applications highly desired
• Prior experience working with ITIL framework highly desired
• Prior experience working on IT Service Desk preferred
• Prior experience in Project Management / New business Transition preferred
• PMP (Preferred)
Qualifications
Additional Information
Thanks & Regards,
Chris Zion
734-274-2717
Chris at tekwissen dot com
Frequently Asked Questions
Is the salary disclosed for the Service Desk Manager FULL-TIME position at stemxpert1?
The salary for this Service Desk Manager FULL-TIME role at stemxpert1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Desk Manager FULL-TIME position at stemxpert1 located?
This Service Desk Manager FULL-TIME role at stemxpert1 is based in GA, Sandy Springs, Sandy Springs, GA, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Service Desk Manager FULL-TIME role at stemxpert1 full-time or part-time?
This is listed as a Full time position. It is posted as a Service Desk Manager FULL-TIME role at stemxpert1.
How do I apply for the Service Desk Manager FULL-TIME position at stemxpert1?
Click the "Apply Now" button on this page. You will be redirected to stemxpert1's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Service Desk Manager FULL-TIME job at stemxpert1 posted?
This Service Desk Manager FULL-TIME position at stemxpert1 was posted on Mar 26, 2015. Apply as soon as possible — early applications are often reviewed first.
Service Desk Manager FULL-TIME
stemxpert1
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